Komatsu WA380-6 with 6D107E-1 Engine Wheel Loader Service Manual

Name: Komatsu WA380-6 with 6D107E-1 Engine Wheel Loader Service Manual
Brand: MidWestTech
SKU: CEBM022703
Price: 189.95 USD
Availability: InStock

1,805 pages · Publication CEBM022703

$189.95

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Models: WA380-6 with 6D107E-1 Engine
Serial coverage: A54001 and up
Manual type: Service Manual
Pages: 1,805
Publication: CEBM022703
Condition: Brand new

Komatsu WA380-6 with 6D107E-1 Engine Wheel Loader Service Manual, publication CEBM022703

What's inside

From the manual's own table of contents: 3 sections, 555 entries. See sample pages (PDF, 1042 KB)

Search the contents

FOREWORD8 topics

12CONTENTS
GENERAL
STRUCTURE, FUNCTION AND MAINTENANCE STANDARD
STANDARD VALUE TABLES
TESTING AND ADJUSTING
TROUBLESHOOTING
DISASSEMBLY AND ASSEMBLY
DIAGRAMS AND SCHEMATICS

TROUBLESHOOTING492 topics

DRC12, 16 Series Connectors
AMP Connectors for Pump Controller (CH700)
BOSCH Connectors for Engine
SUMITOMO Connectors for Engine
CANNON Connector for Engine
AMP Connectors for Engine
FRAMATOME Connectors for Engine
PACKARD Connectors for Engine
DT Series Connectors for Engine
T-BRANCH BOX and T-BRANCH ADAPTER TABLE
MODE CHART
INFORMATION CONTAINED IN TESTING PROCEDURES
TROUBLESHOOTING BY FAILURE CODE
Failure Code Table
FUSE BOX AND SLOW-BLOW FUSES
Connection Table
Fuse Box 1
Fuse Box 2
Slow-Blow Fuses
FAILURE CODES
TORQFLOW Transmission: Double Meshing
ECMV F Clutch: When Command Current is OFF, Fill Signal is ON
15SALH
ECMV F Clutch: When Command Current is ON, Fill Signal is OFF
ECMV R Clutch: When Command Current is OFF, Fill Signal is ON
15SBLH
ECMV R Clutch: When Command Current is ON, Fill Signal is OFF
ECMV 1st Clutch: When Command Current is OFF, Fill Signal is ON
15SELH
ECMV 1st Clutch: When Command Current is ON, Fill Signal is OFF
ECMV 2nd Clutch: When Command Current is OFF, FIll Signal is ON
15SFLH
ECMV 2nd Clutch: When Command Current is ON, Fill Signal is OFF
ECMV 3rd Clutch: When Command Current is OFF, Fill Signal is ON
ECMV 3rd Clutch: When Command Current is ON, Fill Signal is OFF
ECMV 4th Clutch: When Command Current is OFF, Fill Signal is ON
15SHLH
ECMV 4th Clutch: When Command Current is ON, Fill Signal is OFF
Parking Brake: Malfunction
Rear Accumulator: Low Oil Pressure
Bucket Positioner: ON/OFF Signals Disagree
AA1ANX
Air Cleaner: Clogging
Alternator: Signal Disagrees with Operating State of Engine
AB00MA
Alternator: Malfunction
B@BAZG
Engine: Rotation Derating by Low Engine Oil Pressure
B@BAZK
Engine Oil: Low Level
B@BCNS
Engine Coolant: Overheating
B@BCZK
Engine Coolant: Low Level
B@BEBF
Water in Fuel Error
B@C7NS
Brake Oil: Overheating
b@CENS
Torque Converter Oil: Overheating
B@HANS
Hydraulic Oil: Overheating
Abnormality in Engine Controller
Engine Ne or Bkup Speed Sensor Error
Charge Pressure Sensor High Error
Charge Pressure Sensor Low Error
Throttle Sensor High Error
Throttle Sensor Low Error
Coolant Temperature Sensor High Error
Coolant Temperature Sensor Low Error
Charge Temperature Sensor High Error
Charge Temperature Sensor Low Error
Derating of Speed by Abnormally High Charge Temperature
Sensor Power Supply 2 Low Error
Atmospheric Pressure Sensor High Error
Atmospheric Pressure Sensor Low Error
Sensor Power Supply 2 High Error
Engine Overspeed
Ne Speed Sensor Power Supply Error
IMV/PCV1 Short Circuit
IMV/PCV1 Disconnection
Injector #1 Open/Short Error
Injector #5 Open/Short Error
Injector #3 Open/Short Error
Injector #6 Open/Short Error
Injector #2 Open/Short Error
Injector #4 Open/Short Error
Calibration Code Inconsistency
Injectors Drive Circuit Error
Sensor Power Supply 1 Low Error
Sensor Power Supply 1 High Error
Abnormally High Level in Water Sensor
Abnormally Low Level in Water Sensor
Idle Validation Switch Error
Idle Validation Action Error
Engine Oil Pressure Switch Error
Battery Voltage Low Error
Battery Voltage High Error
Common Rail Pressure High Error 2
Common Rail Pressure Sensor High Error
Common Rail Pressure Sensor Low Error
Derating of Torque by Abnormally High Charge Temperature
Common Rail Pressure High Error 1
Supply Pump Pressure Very Low Error 1
Engine Ne Speed Sensor Error
Engine Bkup Speed Sensor Phase Error
All Continuous Data Lost Error
Engine Bkup Speed Sensor Error
KOMNET Datalink Timeout Error
Throttle Sensor Power Supply Voltage High Error
Throttle Sensor Power Supply Voltage Low Error
Supply Pump Pressure Very Low Error 2
Abnormality in IMV Solenoid
Intake Heater Relay Disconnection Error
Intake Heater Relay Short Circuit Error
Emergency Steering Relay: Disconnection
Emergency Steering Relay: Short Circuit
Emergency Steering Relay: Short Circuit with Power Supply Line
Backup Lamp Relay: Disconnection
Backup Lamp Relay: Short Circuit
Joystick Steering Neutral Safety Relay: Disconnection
Joystick Steering Neutral Safety Relay: Short Circuit
Joystick Steering Neutral Safety Relay: Short Circuit with Power Supply Line
ECSS Solenoid: Disconnection
ECSS Solenoid: Short Circuit
ECSS Solenoid Relay: Short Circuit with Power Supply Line
Joystick Steering Solenoid Cut Relay: Disconnection
Joystick Steering Solenoid Cut Relay: Short Circuit
Joystick Steering Solenoid Cut Relay: Short Circuit with Power Supply Line
D5ZHKA
Terminal C Signal: Disconnection
D5ZHKB
Terminal C Signal: Short Circuit
D5ZHKZ
Terminal C Signal: Disconnection or Short Circuit
D5ZHL6
Terminal C Signal: Signal Does Not Match Engine Running or Stopped State
Auto-Grease Controller: ON/OFF Signals Disagree
DAF3KK
Machine Monitor: Low Source Voltage (input)
DAF5KP
Machine Monitor: Low Output Voltage
DAFRKR
Machine Monitor: CAN Defective Communication
DAQ0KK
Transmission Controller: Low Source Voltage
DAQ0KT
Transmission Controller: Abnormality in Controller
DAQ2KK
Transmission Controller Load Power Supply Line: Low Source Voltage (input)
DAQ9KQ
Transmission Controller: Disagreement of Model Selection Signals
DAQRKR
CAN Communication with Transmission Controller: Defective Communication
DAQRMA
Transmission Controller Option Setting: Malfunction
DB2RKR
CAN Communication with Engine Controller: Defective Communication
DB90KK
Work Equipment Controller: Low Source Voltage (input)
DB90KT
Work Equipment Controller: Abnormality in Controller
DB92KK
DD95KX
Work Equipment Controller Power Supply Output: Out-of-Input Signal Range
DB99KQ
Work Equipment Controller: Disagreement in Model Selection Signals
DB9RKR
DB9RMA
Work Equipment Controller Option Setting: Malfunction
DB9RMC
CAN Communication: Defective Operation
DD15LD
Switch (Panel Switch 1 n): Switch is Pressed for Long Time
DD16LD
Switch (Panel Switch 2 ‡): Switch is Pressed for Long Time
DD17LD
Switch (Panel Switch 3 <): Switch is Pressed for Long Time
DD18LD
Switch (Panel Switch 4 >): Switch is Pressed for Long Time
DD1ALD
DD1BLD
DD1CLD
Load Meter Subtotal Switch: Switch is Pressed for Long Time
DD1FLD
Load Meter Mode Selector Switch (A/B): Switch is Pressed for Long Time
DD1GLD
Load Meter Mode Selector Switch (+/-): Switch is Pressed for Long Time
DD1HLD
Load Meter Display Selector Switch: Switch is Pressed for Long Time
DD1NLD
Fan Reverse Switch: Switch is Pressed for Long Time
DD1NL4
Fan Automatic Reverse Switch: Switch is Pressed for Long Time
DDB6L4
Parking Brake Switch (Neutralizer): ON/OFF Signals Disagree
DDE5MA
Emergency Steering Drive Switch: Malfunction
DDK3KA
Right FNR Switch: Disconnection
DDK4KA
Joystick Steering FNR Switch: Disconnection
DDK5L4
Joystick Steering Shift UP/DOWN Switch: ON/OFF Signals Disagree
DDK6KA
FNR Lever Switch: Disconnection
DDK6KB
FNR Lever Switch: Short Circuit
DDS5KA
Steering Pressure Switch: Disconnected
DDS5KB
Steering Pressure Switch: Grounded
DDT0L4
Shift Mode Selector Switch: ON/OFF Signals Disagree
DDT4LD
Transmission Cutoff Set Switch: Switch is Pressed for Long Time
DDW9LD
Kickdown Switch: Switch is Pressed for Long Time
DDWLLD
Hold Switch: Switch is Pressed Down for Long Time
DDY0LD
Load Meter Cancel Switch: Switch is Pressed for Long Time
DF10KA
Transmission Shift Lever Switch: Disconnected
DF10KB
Transmission Shift Lever Switch: Short Circuit
DGF1KA
Transmission Oil Temperature Sensor: Disconnected
DGF1KB
Transmission Oil Temperature Sensor: Short Circuit
DGH2KX
Hydraulic Oil Temperature Sensor: Out-of-Input Signal Range
DGR2KA
Rear Brake Oil Temperature Sensor: Disconnected
DGR2KX
Rear Brake Oil Pressure Sensor: Out-of-Input Signal Range
DGT1KX
Torque Converter Oil Temperature Sensor: Out-of-Input Signal Range
DH21KA
Loader Pump Pressure Sensor: Disconnection
DH21KAB
Loader Pump Pressure Sensor: Power Supply Line Short
DHPCKX
Lift Arm Cylinder Bottom Pressure Sensor: Out-of-Input Signal Range
DHPDKX
Lift Arm Cylinder Head Pressure Sensor: Out-of-Input Signal Range
DHT1KX
Transmission Cutoff Pressure Sensor: Out-of-Input Signal
DHT8KA
Steering Pump Pressure Sensor: Disconnection
DHT8KB
Steering Pump Pressure Sensor: Short Circuit
DK59KA
Lift Arm EPC Lever Potentiometer (Main): Disconnection
DK59KY
Lift Arm EPC Lever Potentiometer (Main): Analog Signals Disagree
DK5AKA
Lift Arm EPC Lever Potentiometer (Sub): Disconnection
DK5AKY
Lift Arm EPC Lever Potentiometer (Sub): Short Circuit with Power Supply LIne
DK5BKA
Bucket EPC Lever Potentiometer (Main): Disconnection
DK5BKY
Bucket EPC Lever Potentiometer (Main): Short Circuit with Power Supply Line
DK5BL8
Bucket EPC Lever Potentiometer (Main): Analog Signals Disagree
DK5CKA
Bucket EPC Lever Potentiometer (Sub): Disconnection
DK5CKY
Bucket EPC Lever Potentiometer (Sub): Short Circuit with Power Supply Line
DK5FKA
Joystick Steering EPC Lever Potentiometer (Main): Disconnection
DK5FKY
Power Supply Line
DK5GKA
Joystick Steering EPC Lever Potentiometer (Sub): Disconnection
DK5GKY
DK5FL8
Joystick Steering EPC Lever Potentiometer (Main): Analog Signals Disagree
DKA0KA
Lift Arm Angle Sensor: Disconnection
DKA0KY
Lift Arm Angle Sensor: Short Circuit with Power Supply Line
DKA0L0
Lift Arm Angle Sensor: Double Meshing
DLT3KA
Transmission Output Shaft Speed Sensor: Disconnection
DLT3LC
Transmission Output Shaft Speed Sensor: Out-of-Input Signal Range
DT20KB
Transmission Cutoff Indicator Lamp: Short Circuit
DUM1KB
Remote Positioner Raise Set Indicator Lamp: Short Circuit
DUM2KB
Remote Positioner Lower Set Indicator Lamp: Short Circuit
DV00KB
Alarm Buzzer: Short Circuit
DW4PKA
Lift Arm Raise EPC Solenoid: Disconnection
DW4PKB
Lift Arm Raise EPC Solenoid: Short Circuit
DW4PKY
Lift Arm Raise EPC Solenoid: Short Circuit with Power Supply Line
DW4QKA
Lift Arm Lower EPC Solenoid: Disconnection
DW4QKB
Lift Arm Lower EPC Solenoid: Short Circuit
DW4QKY
Lift Arm Lower EPC Solenoid: Short Circuit with Power Supply Line
DW4RKA
Bucket Tilt EPC Solenoid: Disconnection
DW4RKB
Bucket Tilt EPC Solenoid: Short Circuit
DW4RKY
Bucket Tilt EPC Solenoid: Short Circuit with Power Supply Line
DW4SKA
Buck Dump EPC Solenoid: Disconnection
DW4SKB
Bucket Dump EPC Solenoid: Short Circuit
DW4SKY
Bucket Dump EPC Solenoid: Short Circuit with Power Supply Line
DW7BKA
Fan Reverse Solenoid: Disconnection
DW7BKB
Fan Reverse Solenoid: Short Circuit
DW7BKY
Fan Reverse Solenoid: Short Circuit with Power Supply Line
DWM1KA
Work Equipment Neutral Lock Solenoid: Disconnection
DWM1KB
Work Equipment Neutral Lock Solenoid: Short Circuit
DWM1KY
Work Equipment Neutral Lock Solenoid: Short Circuit with Power Supply Line
DWN6KA
Lift Arm Raise Magnet Detent Solenoid: Disconnection
DWN6KB
Lift Arm Raise Magnet Detent Solenoid: Short Circuit
DWN6KY
Lift Arm Raise Magnet Detent Solenoid: Short Circuit with Power Supply Line
DWN7KA
Lift Arm Float Magnet Detent Solenoid: Disconnection
DWN7KB
Lift Arm Float Magnet Detent Solenoid: Short Circuit
DWN7KY
Lift Arm Float Magnet Detent Solenoid: Short Circuit with Power Supply Line
DWN8KA
Bucket Tilt Magnet Detent Solenoid: Disconnection
DWN8KB
Bucket Tilt Magnet Detent Solenoid: Short Circuit
DWN8KY
Bucket Tilt Magnet Detent Solenoid: Shorted with the Power Source
DX16KA
Fan Pump EPC Solenoid: Disconnection
DX16KB
Fan Pump EPC Solenoid: Short Circuit
DX16KY
Fan Pump EPC Solenoid: Short Circuit with Power Supply Line
DXA1KA
Loader Pump EPC Solenoid: Disconnection
DXH1KA
Lockup ECMV Solenoid: Disconnection
DXH1KB
Lockup ECMV Solenoid: Short Circuit
DXH1KY
Lockup ECMV Solenoid: Short Circuit with Power Supply Line
DXH4KA
1st Clutch ECMV Solenoid: Disconnection
DXH4KB
1st Clutch ECMV Solenoid: Short Circuit
DXH4KY
1st Clutch ECMV Solenoid: Short Circuit with Power Supply Line
DXH5KA
2nd Clutch ECMV Solenoid: Disconnection
DXH5KB
2nd Clutch ECMV Solenoid: Short Circuit
DXH5KY
2nd Clutch ECMV Solenoid: Short Circuit with Power Supply Line
DXH6KA
3rd Clutch ECMV Solenoid: Disconnection
DXH6KB
3rd Clutch ECMV Solenoid: Short Circuit
DXH6KY
3rd Clutch ECMV Solenoid: Short Circuit with Power Supply Line
DXH7KA
R Clutch ECMV Solenoid: Disconnection
DXH7KB
R Clutch ECMV Solenoid: Short Circuit
DXH7KY
R Clutch ECMV Solenoid: Short Circuit with Power Supply Line
DXH8KA
F Clutch ECMV Solenoid: Disconnection
DXH8KB
F Clutch ECMV Solenoid: Short Circuit
DXH8KY
F Clutch ECMV Solenoid: Short Circuit with Power Supply Line
DXHHKA
4th Clutch ECMV Solenoid: Disconnection
DXHHKB
4th Clutch ECMV Solenoid: Short Circuit
DXHHKY
4th Clutch ECMV Solenoid: Short Circuit with Power Supply Line
DXHLKA
Joystick Steering Right EPC Solenoid: Disconnection
DXHLKB
Joystick Steering Right EPC Solenoid: Short Circuit
DXHLKY
Joystick Steering Right EPC Solenoid: Short Circuit with Power Supply Line
DXHMKA
Joystick Steering Left EPC Solenoid: Disconnection
DXHMKB
Joystick Steering Left EPC Solenoid: Short Circuit
DXHMKY
Joystick Steering Left EPC Solenoid: Short Circuit with Power Supply Line
DY30MA
Motor-Driven Emergency Steering Pump Failure (during Operation of machine)
DY30MC
Motor-Driven Emergency Steering Pump Failure (Malfunction in Manual Mode)
TROUBLESHOOTING: E-MODE
Troubleshooting Electrical System
Information in Troubleshooting Table
Engine Does Not Start
Wiper Does Not Operate
Windshield Washer Does Not Operate
Go Off
Working Lamp Does Not Light Up or Go Off
Turn Signal Lamp and Hazard Lamp Do Not Light Up or Go Off
Brake Lamp Does Not Light or It Keeps Lighting Up
Backup Lamp Does Not Light or It Keeps Lighting Up
Backup Buzzer Does Not Sound or It Keeps Sounding
Horn Does Not Sound or It Keeps Sounding
Alarm Buzzer Does Not Sound or It Keeps Sounding
Air Conditioner Does Not Operate or Stop
KOMTRAX System Does Not Work Properly
Indicator Lamps of KOMTRAX Terminal
When Kickdown Switch is Turned On, Kickdown Operation Does Not Start
When Hold Switch is Pressed, Holding Operation Does Not Start
Operated While Parking Brake is Applied
Transmission Cutoff Mode Cannot Be Set or Reset
Transmission Cutoff Set Cannot be Reset
FN Switch Mode Cannot Be Set or Reset
Fan Reverse Function Cannot Be Used or Reset
Discharge from Loader Pump Does Not Rise from Minimum Level
ECSS Function Cannot Be Used or Reset
Does Not Light Up
Does Not Operate
Air Cleaner Clogging Indicator Lamp Does Not Light Up
Radiator Coolant Level Caution Lamp Does Not Light Up
Caution Lamp Does Not Light Up
Oil Temperature Caution Lamp Does Not Light Up
Steering Oil Pressure Caution Lamp Does Not Light Up
Abnormality in Switch (n) (Panel Switch 1) Input
Abnormality in Switch (‡) (Panel Switch 2) Input
Abnormality in Switch (<) (Panel Switch 3) Input
Abnormality in Switch (>) (Panel Switch 4) Input
TROUBLESHOOTING: H-MODE
Troubleshooting Hydraulic and Mechanical Systems
Using Troubleshooting Chart
Failure Codes and Causes Table
Machine Does Not Start
Torque Converter Lockup is Not Switched OFF (Engine Stalls)
Torque Converter Lockup is Not Switched ON
Gear is Not Shifted
Large Shocks When Starting and Shifting Gears
Large Time Lag When Starting and Shifting Gear
Torque Converter Oil Temperature is High
Steering Does Not Turn
Steering Does Not Turn (Joystick Steering, if equipped)
Steering Response is Poor
Steering, Turning Response is Poor (Joystick Steering, if Equipped)
Steering is Heavy
When Machine Turns, It Shakes or Jerks
When Machine Turns, It Shakes or Jerks (Joystick Steering, if Equipped)
Wheel Brake Does Not Work or Does Not Work Well
Wheel Brake is Not Released or It Drags
Parking Brake Does Not Work or Does Not Work Well
Parking Brake is Not Released or It Drags
Lift Arm Does Not Rise
Lift Arm Speed is Low or Rising Force is Insufficient
When Rising, Lift Arm Starts to Move Slowly at a Specific Height
Lift Arm Cylinder Cannot Hold Down Bucket (Bucket Floats)
Hydraulic Drifts of the Lift Arm Are Large
Lift Arm Wobbles During Operation
Bucket Does Not Tilt Back
Bucket Speed is Low or Tilting-Back Force Is Insufficient
Bucket Starts to Operate Slowly in the Midst of Tilting Back
Bucket Cylinder Cannot Hold Down the Bucket
Hydraulic Drifts of the Bucket Are Large
Bucket Wobbles During Travel with Load
Lift Arm and Bucket Control Levers Do Not Move Smoothly and Are Heavy
During Operation of Machine, Engine Speed Drops Remarkably or Engine Stalls
Large Shocks When Work Equipment Starts and Stops
ECSS Does Not Operate; Pitching and Bouncing Occur

DISASSEMBLY AND ASSEMBLY52 topics

Installation
Engine
Removal
Cooling Fan and Fan Motor
FUEL SUPPLY SYSTEM
Fuel Supply Pump
Fuel Injector
Fuel Tank
POWER TRAIN
Torque Converter and Transmission Assembly
Torque Converter (Standard Specification)
Disassembly
Assembly
Torque Converter (Lockup Specification)
Transmission
Clutch Pack
Forward and Reverse Clutch Pack: Disassembly
1st and 4th Clutch Pack: Disassembly
2nd and 3rd Gear Clutch Pack: Disassembly
Forward and Reverse Clutch Pack: Assembly
1st and 4th Clutch Pack: Assembly
2nd and 3rd Clutch Pack: Assembly
Parking Brake
Front Axle
Rear Axle
Axle Housing
Differential Assembly
STEERING SYSTEM
Steering Valve Assembly
BRAKING SYSTEM
Parking Brake Discs and Plates
UNDERCARRAGE AND FRAME
Center Hinge Pin
Counterweight
HYDRAULIC SYSTEM
Work Equipment Control Valve
Power Train Pump and Work Equipment Pump Assembly
Steering Pump And Cooling Fan Pump Assembly
Hydraulic Tank
WORK EQUIPMENT
Work Equipment Assembly
Hydraulic Cylinder
CAB AND ATTACHMENTS
Cab and Floor Frame
Cab Glass (Stuck Glass)
Operator Seat Assembly (Standard Specification) (ISRING HAUSEN)
Operator Seat Assembly (GRAMMER)
Upper Seat
Suspension
AIR CONDITIONER UNIT ASSEMBLY
ELECTRICAL SYSTEM
Engine Controller Assembly

Inside this manual

Real pages from this service manual (1,805 pages). Open the sample pages (PDF, 1039 KB)

Sample pages from the Komatsu WA380-6 with 6D107E-1 Engine Wheel Loader Service Manual: Specifications, Diagram, Troubleshooting, Foldout diagram

Specifications, page 642: TESTING AND ADJUSTING
Diagram, page 1,128: DHPDKX
Troubleshooting, page 1,425: TROUBLESHOOTING: H-MODE
Foldout diagram, page 1,791

This is a service manual

Here's how it compares to the other manual types.

This manual

Service manual

Factory repair procedures and technical information such as specifications, troubleshooting, and wiring and hydraulic diagrams, for the models and systems the manual covers. See What's inside for its topics.

Operator's manual

Safe operation, controls, maintenance schedules, lubrication points, inspections, and basic checks. Repair procedures are in the service manual.

Parts manual

Illustrated diagrams with factory part numbers for identifying components and ordering parts. Repair procedures are in the service manual.

Engine service manuals are sometimes sold separately, since certain machine models were offered with more than one engine option.

What it's used for

Factory manual for in-house farm and construction shop use. Straightforward, complete, and easy to follow. It contains the OEM information dealership service departments and parts counters use to diagnose problems, identify components, and perform maintenance or repairs correctly.

Service shops and owner/operators who repair their own equipment

Identifying correct parts and seeing how assemblies come apart and go back together

Keeping equipment running with less downtime

Factory manual, 1,805 pages

Quantity one is the manual described above.

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Ships in 1 business day.

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Other editions and similar models

Questions about model, serial number, engine coverage or contents? Contact us before purchasing and we'll help confirm it's the right manual. Please verify the manual type, machine model, serial number range and engine coverage before purchasing: manuals ordered in error carry a 20% restocking fee (return policy).